Privacy Policy

What we collect

• Business contact details — business name, public phone, website, and publicly listed information, used to assess and offer our services.
• Client details — when you engage us: name, email, phone, billing details, and any account access you provide to deliver the work.
• Phone calls, and recordings of them — when we call you, or when our AI Personal Assistant answers a call on a client’s behalf, the call may be recorded and turned into a written transcript. We tell you at the start of the call that it is being recorded and, where the caller is our AI, that it is not a person.
• What you send us while we work on your job — messages, briefs, business details, and any photos or files you upload for us to use.
• Website and technical data — details you submit through our enquiry/booking form, your IP address, browser/device type, and basic analytics (e.g. pages visited). We record the IP address against actions taken on a private client link, as a record of when something was done.

Processing by AI, including outside Australia

Some of what we collect is processed by third-party AI services to deliver the work — for example, call audio and transcripts, and the text of what is said during a call. Some of these providers process data on servers outside Australia, including in the United States. We take reasonable steps to ensure overseas recipients handle it appropriately, and we remain accountable for it. We use providers whose terms do not permit them to train their AI models on your data.

How long we keep it

• Records connected with an agreement, acceptance, cancellation, invoice or payment: 5 years, as tax and consumer-law evidence.
• Call recordings and transcripts: kept only as long as needed for the purpose we disclosed on the call.
• Anything else: we delete what we no longer need.

How we use it

• To contact businesses about relevant services.
• To deliver, support and bill for our services.
• To respond to enquiries and meet legal/tax obligations.

We don’t sell your personal information.

Who we share it with

Only with service providers that help us operate (e.g. hosting, telephony, AI services, email/scheduling tools), and only as needed. They’re required to protect it.

Opting out

Don’t want to hear from us? Tell us and we’ll stop contacting you and remove you from our outreach list. Email hello@maximiseperformance.com.

Access, correction & complaints

You can ask us what personal information we hold, have it corrected, or raise a concern — email hello@maximiseperformance.com and we’ll respond promptly. Unresolved privacy complaints can be referred to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method is 100% secure, but we work to keep your data safe.

Contact

Maximise Performance · hello@maximiseperformance.com · 0409 315 196 · 402/1 Caulfield Village Mews, Caulfield North VIC 3161